Case Study: FairWay Resolution (NZ) achieves streamlined, NZ-hosted dispute resolution with Resolve Software Group's CloudBase

FairWay Resolution NZ - Customer Case Study

FairWay Resolution is a New Zealand Crown-owned specialist in conflict management handling over 10,000 cases a year, around 85% of which are complex, unstructured disputes requiring collaboration and legal negotiation. The organisation needed a hosted Dynamic Case Management platform with New Zealand data residency to replace paper-heavy processes, support varied workflows, and centralise secure case handling.

FairWay implemented Resolve Software Group’s cloud-native CloudBase platform hosted in a NZ data centre. The solution delivered a central case pool with flexible routing so cases and all associated tasks can be assigned to a single coordinator, reduced the need for prescriptive business rules, enabled large-scale file digitisation, and provided scalability and in-house configurability — with a customer web portal for submissions and tracking planned next.

FairWay Resolution NZ