Case Study: Office of the Public Advocate achieves streamlined client advocacy and secure volunteer‑managed community visits with Resolve Software Group

Office of the Public Advocate - Customer Case Study

The Office of the Public Advocate (Victoria) protects the rights and dignity of people with disabilities through Advocacy/Guardianship services and the Community Visitors Program (CVP). They needed a reliable system to manage complex client cases and investigations, coordinate work across multiple teams, and support roughly 600 unpaid volunteers who visit facilities — all while maintaining strict privacy and confidentiality.

Resolve was implemented for Advocate/Guardians in 2008 and extended to the CVP in 2009, providing unified client histories, stakeholder tracking, workflow-driven processes to meet KPIs, role-based security, and tools to record visits and manage issues and follow-ups. The result was clearer case visibility, more efficient work allocation and compliance with processes, easier management of volunteers and facilities, and secure, need-to-know access to sensitive information.

Office of the Public Advocate