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Visit WebsiteAccor's gen AIDriven CX transformation increases intent to book by 2x
Accor
Quiq
Quiq makes it easy for customers to interact with a company via Messaging. Customers can now engage customer service via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales questions and post-sales support. Their mission is to improve the way customers communicate with companies. They believe mobile message-driven communications will replace a significant portion of the traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with their friends and family.
Case Studies
Showing 36 Quiq Customer Success Stories
Aspira Stakes out a New Way to Communicate With Customers
Aspira
Jessica Himmel
Senior Manager
AFPA Provides First Class Member Service with Messaging
Association of Professional Flight Attendants (APFA)
Erik Harris
National Contract Chair
Aura Building Trust with Lines of Credit and Communication
Aura
David Schwartz
Senior Manager, Operations Strategy and Workforce Management
Black Hills Federal Credit Union Serving Members Goes Mobile
Black Hills Federal Credit Union
John Buxton
SVP/CIO
How Blue Nile is dazzling customers online with automation
Blue Nile
Michael Hopkins
Senior Vice President of Sales and Service
Blue Nile creates a brilliant automated chat system and dazzles online shoppers
Blue Nile
Michael Hopkins
Senior Vice President of Sales and Service
Revolutionizing customer engagement BODi®’s strategic shift to next-gen AI boosts critical CX outcomes
BODi
Troy Nelson
Senior Vice President of Digital Servicing and Customer Experience
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Brinks Home Security
Mike Parish
Senior Manager Customer Experience & Service Design
How Daily Harvest’s AI digital guide nourishes customer satisfaction
Daily Harvest
Eben Timko
Product Manager
Direct Digital Augmenting Customer Service With Multi-Channel Messaging
Direct Digital
Lauren Adcock
Senior Manager of Customer Service
How evo Uses Quiq Messaging
evo
Justin Courtney
Customer Care Manager
General Assembly builds textbook example for qualifying leads strategy
General Assembly
Jackson Hole Mountain Resort Expanding Its Customer Service Channels
Jackson Hole Mountain Resort
Kim Essensa
Guest Services Manager
How a leading online jewelry retailer is dazzling customers online with automation
Leading Online Jewelry Retailer
LOOP car insurance increases customer self-service rate by 3X with Quiq's Generative AI Assistant
LOOP
John Henry
Co-Founder and Co-CEO
Luggage Free Unpacking the New Customer Experience
Luggage Free
Jeff Boyd
President
Metro Transit is on the Road to Easier Customer Engagement with Messaging
Metro Transit
Paul Stefanski
Manger IT Operations Systems
Air purifying company Molekule breathes new life into CX with AI, hitting 60% resolution rate
Molekule
Northwest Community Credit Union Blazes New Trail With Messaging
Northwest Community Credit Union
April Cooper
Director of Digital Experience
Office Depot Outpacing the Competition with Quiq
Office Depot
Casey Ahlbum
Senior Manager, Customer Relations, B2B & Digital Support
Pella Resolves Pane Points with Messaging
Pella Corporation
Traci Scott
Pella Corporation
Piaget - Customer Case Study
Piaget
Pier 1 Cozies Up to Effortless Customer Engagement
Pier 1 Imports
Chris Thompson
CX Manager
How a Premium Jeweler Drove 40X Return on Ad Spend
Premium Jeweler
How Smith Thompson Handles Multiple Customers at a Time
Smith Thompson
Ryan Thompson
Vice President of Sales
How Stio Geared Up For Growth
Stio
Kim Essensa
Customer Experience Manager
Quiq Helps Tailored Brands Dress For Success
Tailored Brands
Melissa Porter
Vice President Customer Relations
TechStyleOS integrates Facebook Messenger to help customers “Skip the Month”
TechStyleOS
Becca de Schepper
Sr. Manager of Digital Services
How Terminix captured $7M sales in 9 months
Terminix
Fabiola Leyva
Digital Operations Manager
Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel
Texas A&M
Rachelle McDonald
Director of Customer Service
The Laundress Knows How to Handle with Care
The Laundress
Jessica
Customer Service Specialist
TodayTix - Customer Case Study
TodayTix
James Potter
Senior Guest Services Manager
U-tron Makes Space For Messaging
U-tron
Michael Asmussen
Service Operations Manager
Warners’ Stellian - Customer Case Study
Warners’ Stellian
Kurt Duhn
Customer Service Manager
Williams Plumbing Reaching Customers in New Ways
Williams Plumbing & Heating
Quin Williams
Chief Executive Officer
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