Quiq B2B Case Studies & Customer Successes

Quiq makes it easy for customers to interact with a company via Messaging. Customers can now engage customer service via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales questions and post-sales support. Their mission is to improve the way customers communicate with companies. They believe mobile message-driven communications will replace a significant portion of the traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with their friends and family.

Accor doubles intent-to-book and boosts CSAT with Quiq's generative AI assistant

Accor

Aspira achieves 4% fewer calls and faster, mobile-friendly customer service with Quiq Messaging

Aspira

Jessica Himmel

Senior Manager

Association of Professional Flight Attendants (APFA) achieves first-class mobile member service with Quiq messaging

Association of Professional Flight Attendants (APFA)

Erik Harris

National Contract Chair

Aura (community-focused lender) increases borrower engagement and on-time payments with Quiq Messaging

Aura

David Schwartz

Senior Manager, Operations Strategy and Workforce Management

Black Hills Federal Credit Union achieves higher member engagement and service efficiency with Quiq

Black Hills Federal Credit Union

John Buxton

SVP/CIO

Blue Nile achieves 70% growth in sales interactions and 35% more transactions with Quiq

Blue Nile

Michael Hopkins

Senior Vice President of Sales and Service

Blue Nile creates a brilliant automated chat system and dazzles online shoppers

Blue Nile

Michael Hopkins

Senior Vice President of Sales and Service

BODi achieves faster resolution and 88% containment with Quiq's next-gen AI

BODi

Troy Nelson

Senior Vice President of Digital Servicing and Customer Experience

Brinks Home Security achieves a 10% call-to-messaging shift and 14-point CSAT gain with Quiq

Brinks Home Security

Mike Parish

Senior Manager Customer Experience & Service Design

Daily Harvest achieves 60% containment and improved CSAT with Quiq

Daily Harvest

Eben Timko

Product Manager

Direct Digital achieves faster, multi-channel customer service with Quiq Messaging

Direct Digital

Lauren Adcock

Senior Manager of Customer Service

evo achieves faster, multi-channel customer support and reduces phone/email volume with Quiq Messaging

evo

Justin Courtney

Customer Care Manager

General Assembly achieves higher qualified lead conversions with Quiq's interactive "Find Your Field" quiz

General Assembly

Jackson Hole Mountain Resort achieves faster, multi-channel messaging and a 75% drop in overnight emails with Quiq

Jackson Hole Mountain Resort

Kim Essensa

Guest Services Manager

Leading Online Jewelry Retailer achieves 70% growth in sales interactions and higher conversions with Quiq

Leading Online Jewelry Retailer

LOOP achieves 3X customer self-service rate with Quiq's Generative AI Assistant

LOOP

John Henry

Co-Founder and Co-CEO

Luggage Free achieves improved mobile customer engagement and real-time delivery notifications with Quiq Messaging

Luggage Free

Jeff Boyd

President

Metro Transit achieves easier customer engagement and faster public-safety response with Quiq messaging

Metro Transit

Paul Stefanski

Manger IT Operations Systems

Molekule achieves 60% query resolution and a 42% CSAT increase with Quiq's AI assistant

Molekule

Northwest Community Credit Union achieves 1.5‑minute response times and 3x agent productivity with Quiq

Northwest Community Credit Union

April Cooper

Director of Digital Experience

Office Depot achieves rapid, scalable customer messaging with Quiq

Office Depot

Casey Ahlbum

Senior Manager, Customer Relations, B2B & Digital Support

Pella Corporation achieves 98% faster resolution times and reduced call volume with Quiq Messaging

Pella Corporation

Traci Scott

Pella Corporation

Piaget - Customer Case Study

Piaget

Pier 1 Imports achieves effortless, faster customer engagement with Quiq

Pier 1 Imports

Chris Thompson

CX Manager

How a Premium Jeweler Drove 40X Return on Ad Spend

Premium Jeweler

Smith Thompson achieves 30–40% sales conversion and handles multiple customers simultaneously with Quiq

Smith Thompson

Ryan Thompson

Vice President of Sales

Stio scales customer support—cuts calls 9% and saves 83 agent-hours with Quiq messaging and bots

Stio

Kim Essensa

Customer Experience Manager

Tailored Brands achieves faster, personalized customer service and lower costs with Quiq Messaging

Tailored Brands

Melissa Porter

Vice President Customer Relations

TechStyleOS achieves 86% self-service and cuts live-agent requests with Quiq’s Messenger "Skip the Month" automation

TechStyleOS

Becca de Schepper

Sr. Manager of Digital Services

Terminix achieves $7M in sales in 9 months and cuts outbound call costs with Quiq

Terminix

Fabiola Leyva

Digital Operations Manager

Texas A&M boosts student engagement and speeds resolutions with Quiq messaging

Texas A&M

Rachelle McDonald

Director of Customer Service

The Laundress achieves faster, more personalized customer support and increased sales with Quiq

The Laundress

Jessica

Customer Service Specialist

TodayTix reduces 1,000 monthly calls and boosts NPS with Quiq Chat & SMS

TodayTix

James Potter

Senior Guest Services Manager

U-tron deflects 80% of calls to messaging and speeds support with Quiq

U-tron

Michael Asmussen

Service Operations Manager

Warners’ Stellian achieves faster customer support and reduced call volume with Quiq Messaging

Warners’ Stellian

Kurt Duhn

Customer Service Manager

Williams Plumbing & Heating cuts call abandonment to 5–8% and triples messaging volume with Quiq Messaging

Williams Plumbing & Heating

Quin Williams

Chief Executive Officer

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