Case Study: TechStyleOS achieves 86% self-service and cuts live-agent requests with Quiq’s Messenger "Skip the Month" automation

TechStyleOS integrates Facebook Messenger to help customers “Skip the Month”

TechStyleOS, a membership-driven digital fashion incubator serving brands like Fabletics and Savage X Fenty, needed to make it easier for eligible members to use the “Skip the Month” option on their preferred messaging channels and reduce customer service operational costs. To do this they partnered with Quiq to bring Messenger-based capabilities — including opt-in order notifications and an inbound WISMO assistant — directly to members.

Quiq implemented an automated “Skip the Month” flow in Facebook Messenger with NLP-driven self-service, handoffs to Sprinklr for complex cases, and custom logic to keep the feature prominent during skip periods. The Quiq solution drove strong outcomes: a 68% flow completion rate, 96% of users migrated to Messenger instead of requesting an agent, an 86% self-service rate for opt-in customers, 7.1 average sessions per user, and a 95% CSAT, substantially reducing live-agent burden.

TechStyleOS

Becca de Schepper

Sr. Manager of Digital Services