Case Study: Terminix achieves $7M in sales in 9 months and cuts outbound call costs with Quiq

How Terminix captured $7M sales in 9 months

Terminix, a global pest-control provider handling roughly 50,000 customer requests per day across the US, UK and Canada, was hampered by costly, antiquated outbound calling, seasonal peaks, COVID-related restrictions and gaps in customer data tracking. To reach customers in their preferred channels and cut costs, Terminix adopted Quiq’s outbound notification (OBN) and SMS platform.

Quiq deployed an OBN strategy with automated bots, rich SMS notifications, seamless agent handoffs and a migrated webchat workflow to streamline outreach and internal operations. The Quiq implementation—using just five agents—helped Terminix capture $7M in sales/ROI in nine months, sharply reduce outbound calling costs, halve candidate assessment time, lower appointment reschedules and boost staffing and customer-engagement efficiency.

Terminix

Fabiola Leyva

Digital Operations Manager