Case Study: The Laundress achieves faster, more personalized customer support and increased sales with Quiq

The Laundress Knows How to Handle with Care

The Laundress, a lifestyle brand that sells online and through 1,500 retail stores (including a Soho flagship), needed a faster, more convenient way to answer customer questions and deliver personalized fabric-care advice. They turned to Quiq’s messaging solution to expand beyond email into SMS/text messaging, Facebook Messenger, and web chat so customers could get help on-the-go.

Quiq’s platform let The Laundress handle consultative queries (including photos of garments and care labels), view full interaction histories, and respond quickly during high-volume promotions. The result was faster resolution times, improved ability to convert inquiries into online orders, and stronger customer trust and loyalty thanks to Quiq-enabled messaging.

The Laundress

Jessica

Customer Service Specialist