Case Study: U-tron deflects 80% of calls to messaging and speeds support with Quiq

U-tron Makes Space For Messaging

U-tron, a provider of fully automated, valet‑style parking systems that double parking capacity, needed a frictionless way to help customers when rare retrieval issues occur. Previously callers reached an answering service that relayed requests by email, creating painful delays for drivers who needed their cars immediately. U-tron selected Quiq’s messaging platform (SMS, WhatsApp, web chat and other channels) to give customers a faster, digital support option.

Using Quiq, U-tron integrated messaging into its mobile app and operations so every technician (15–20 worldwide) can join conversations without seat‑based fees, with full transcripts and reporting for coaching. The change immediately paid off: 80% of what had been calls are now handled via messaging, response times dropped significantly, and the solution scales as U-tron grows — outcomes made possible by Quiq’s multi‑channel, pay‑per‑conversation approach.

U-tron

Michael Asmussen

Service Operations Manager