Case Study: Piaget achieves improved sales conversion and agent efficiency with Quiq

Piaget - Customer Case Study

Piaget, a luxury jewelry and watchmaker, engaged the conversational AI platform Quiq to enhance its customer engagement on Facebook Messenger. The challenge was to create more efficient and effective sales and customer care flows, automating initial interactions while ensuring a seamless transition to human agents when necessary.

Quiq designed and deployed an automated assistant for Piaget to handle these initial conversations. The solution successfully implemented a handoff to human customer service representatives for clients who preferred direct contact. This approach resulted in a 3x improvement in agent efficiency and a 200% lift in sales conversion rates for the brand.

Piaget