Case Study: Jackson Hole Mountain Resort achieves faster, multi-channel messaging and a 75% drop in overnight emails with Quiq

Jackson Hole Mountain Resort Expanding Its Customer Service Channels

Jackson Hole Mountain Resort, a premier ski destination, wanted to expand customer service beyond phone and email to give guests a choice of channels and preserve a premium experience. They turned to Quiq for a cost‑effective messaging and live‑chat solution, adding text messaging and web chat alongside existing channels.

Quiq deployed a web chat and SMS/text messaging platform that auto‑presents the right channel on the resort site, includes pre‑built responses, and is intuitive enough for staff to learn in minutes. As a result, Jackson Hole Mountain Resort now handles the majority of inbound inquiries via text, phone calls have decreased, and overnight email volume has dropped by 75%, freeing reservationists to focus on phone tasks and more complex customer needs.

Jackson Hole Mountain Resort

Kim Essensa

Guest Services Manager