Plum Voice B2B Case Studies & Customer Successes

Plum Voice is a CPaaS technology company that provides voice automation solutions through programmable cloud platforms. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents (IVAs) or custom solutions interactive voice response (IVR), surveys, payment processing, etc. to automate repetitive tasks, customer interactions and business processes for cost efficiencies and cost savings.

Case Studies

Showing 13 Plum Voice Customer Success Stories

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Fortune 500 Aerospace Engineering Company Powers Voice Channel for Internal Employee App with Plum Survey

EML Achieves 85% Call Containment Rate on Prepaid Card Balance Inquiries with Plum Voice

EML Payments Limited logo

Erie Insurance Uses Plum Voice IVR Surveys to Improve Customer Retention and Customer Satisfaction

Erie Insurance Group logo

eading Mobile Software Company Uses Plum Fuse to Create, Manage, and Deploy Voice Applications

Major Financial Services Company Uses Plum DEV to Control Initial Customer Interaction and Improve Automation Rates

Healthcare Company Simplifies IVR Testing and Accelerates Development with Plum Fuse

Insurance Company Reduces Payment Processing Costs by over 350% with Plum Voice

National Merchant Services Company - Customer Case Study

OSG Uses Plum Professional Services, Sees 90% Adoption of IVR Technology

OSG logo

Adding Phone Payment Channel Wins Payments Company More Business

Growing and Discovering New Ways to Engage People Using the Power of Voice

Pennsylvania Paper & Supply Company logo

Second To None Adds Plum Voice Technology to VoC portfolio to Increase Reliability and Gain Competitive Advantage

Second To None logo

Growing and Discovering New Ways to Engage People Using the Power of Voice

The Voice Library logo

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