Plum Voice B2B Case Studies & Customer Successes

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Plum Voice is a CPaaS technology company that provides voice automation solutions through programmable cloud platforms. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents (IVAs) or custom solutions interactive voice response (IVR), surveys, payment processing, etc. to automate repetitive tasks, customer interactions and business processes for cost efficiencies and cost savings.

Case Studies

Showing 13 Plum Voice Customer Success Stories

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Aerospace Engineering Company achieves reliable emergency employee accountability with Plum Voice

EML Payments achieves 80% call containment for card balance inquiries with Plum Voice

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Erie Insurance improves customer retention and satisfaction with Plum Voice

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a major global software company improves call containment with Plum Voice Plum Fuse

a major financial services company achieves 90% call automation with Plum Voice

a major healthcare payment processing company accelerates IVR development with Plum Voice Fuse

a major insurance company reduces payment processing costs by over 350% with Plum Voice IVR automation

National Merchant Services Company increases revenue with Plum Voice IVR payment solutions

Everview achieves 90% IVR adoption with Plum Voice

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Major Payment Aggregator expands payment options with Plum Voice automated phone payments

Pennsylvania Paper & Supply Company improves time and task reporting with Plum Voice

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Second To None expands VoC offerings with Plum Voice

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The Voice Library extends audio storytelling with Plum Voice

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