Case Study: Major Payment Aggregator expands payment options with Plum Voice automated phone payments

Adding Phone Payment Channel Wins Payments Company More Business

Payment Processing Company partnered with Plum Voice when one of its largest clients requested a voice payment option for consumers. The company needed a PCI-compliant, hosted solution that could be built quickly with simple APIs, and also wanted a platform that could support future outbound notifications and SMS messaging. Plum Voice’s Plum DEV product met those requirements.

Using Plum Voice, the company built and deployed its voice payment application in about three months, with the development team completing the first version in roughly a month and finishing testing in the next month. The launch added a new payment channel, helped the company win and retain business, and provided a reliable PCI-compliant experience for users. It later used Plum Fuse to build an IVR without developer time, freeing engineers for core product work, and it plans to expand further with Plum Voice’s notification and messaging tools.