Case Study: National Merchant Services Company increases revenue with Plum Voice IVR payment solutions

National Merchant Services Company - Customer Case Study

A national merchant services company, which processes over $25 billion in annual card payment volume, sought to enhance its product suite by adding a secure, 24/7 payment option for its clients. The company partnered with Plum Voice to address this gap, needing a PCI-compliant IVR vendor with specific expertise in payment processing and a reliable platform.

Plum Voice provided its DEV tool and professional services to design, build, and optimize the PCI-compliant IVR payment system. The solution was rapidly adopted by the merchant services company's clients, becoming a significant revenue producer. The integration improved customer satisfaction by offering after-hours payment convenience and increased employee morale by reducing pressure on customer service representatives.