Case Study: a major healthcare payment processing company accelerates IVR development with Plum Voice Fuse

Healthcare Company Simplifies IVR Testing and Accelerates Development with Plum Fuse

a major healthcare payment processing company needed a simpler way to manage its IVR system. Its legacy, code-based setup made adding features, testing, and maintenance difficult, so it evaluated several vendors before choosing Plum Voice and its Fuse low-code GUI tool.

With Plum Voice’s Fuse platform, the company built, tested, and launched a new cloud-based IVR application in weeks instead of months. Plum Voice’s drag-and-drop interface, cloning for test versions, and cloud infrastructure reduced development and testing effort, eliminated on-site hardware needs, and significantly lowered maintenance time and cost.