Case Study: Second To None expands VoC offerings with Plum Voice

Second To None Adds Plum Voice Technology to VoC portfolio to Increase Reliability and Gain Competitive Advantage

Second To None, a customer experience research and analytics agency, wanted to add phone surveys to its Voice of the Customer offerings and later expand into voice recording and SMS notifications. To do that, it needed a reliable, scalable platform that could support its client work, especially for Fortune 500 customers with retail and healthcare requirements. Plum Voice provided the Plum DEV platform to help fill that gap.

Plum Voice first supported Second To None with an on-premise system, then helped the company migrate to its cloud platform for easier scaling and lower operating costs. The move was straightforward, taking about 30 to 60 minutes once the RESPORG transfer began, and enabled Second To None to quickly expand and contract traffic as needed. With Plum Voice, the company added new services, improved survey participation, strengthened compliance with PCI and HIPAA requirements, and gained a more competitive position for winning and retaining clients.

Second To None

Chris Krosnowski

Chief Technology Officer