Case Study: a major global software company improves call containment with Plum Voice Plum Fuse

eading Mobile Software Company Uses Plum Fuse to Create, Manage, and Deploy Voice Applications

Plum Voice worked with a leading mobile software company to improve customer service and increase self-service options without pulling developers away from core product work. The company needed an IVR system that could help callers handle routine requests on their own, reduce live-agent volume, and support customers in multiple languages.

Using Plum Voice’s Plum Fuse platform, the company built and managed a low-code call routing and IVR solution with drag-and-drop design, permissions controls, and one-click cloning for regional deployments. Plum Voice helped them launch their first voice app in just two weeks, increase call containment, expand into new languages and markets, and improve employee satisfaction by freeing agents to focus on more complex inquiries.