Case Study: Aerospace Engineering Company achieves reliable emergency employee accountability with Plum Voice

Fortune 500 Aerospace Engineering Company Powers Voice Channel for Internal Employee App with Plum Survey

Aerospace Engineering Company, a Fortune 500 multinational aerospace firm with more than 180,000 employees, needed a reliable way to account for employees during emergencies across its widespread locations. To support its omnichannel emergency communications program, the company worked with Plum Voice and used Plum Insight for a voice-based survey channel.

Plum Voice implemented a voice survey solution that lets employees call an 800 number, identify themselves, and answer status questions about evacuation, family safety, and whether their residence is habitable. The responses flow back to Aerospace Engineering Company’s accountability system in real time and are stored in the company’s own database for security. The result was a scalable backup channel that provided more detailed data than SMS or email, handled calls from up to all 180,000 employees simultaneously, and delivered the 99.9% uptime the company needed.