Case Study: Pennsylvania Paper & Supply Company improves time and task reporting with Plum Voice

Growing and Discovering New Ways to Engage People Using the Power of Voice

Pennsylvania Paper & Supply Company, a packaging solutions wholesaler with many remote employees, needed a replacement for its aging IVR system used for time and task reporting. The legacy system was no longer supported, lacked reliability, and did not offer the flexibility or scalability the company needed. Plum Voice provided the Plum DEV platform to help address these issues.

Using Plum Voice’s iOn on-premises system and VoiceXML tools, Pennsylvania Paper & Supply Company built a new IVR application for clocking in, clocking out, and reporting worksite time. The new solution improved employee experience with natural voice audio, increased reliability, reduced manual processing and administrative costs, and helped eliminate fraud and human error. Plum Voice also enabled the company to scale cost-effectively, and the customer estimated at least a 1000% ROI on its IVR investment.

Pennsylvania Paper & Supply Company

Douglas Fink

Owner and President