Case Study: The Voice Library extends audio storytelling with Plum Voice

Growing and Discovering New Ways to Engage People Using the Power of Voice

The Voice Library required a robust and customizable solution to build and integrate the voice channel for their secure audio recording and sharing platform. They faced the challenge of finding a vendor with the technical expertise and backend support to handle precise integrations for reliable recording and playback. This led them to partner with Plum Voice, utilizing their Plum DEV tool and professional services.

Plum Voice implemented two custom IVR applications using Plum DEV: one for recording audio and saving it to a repository, and another for secure retrieval and playback using a PIN. This solution provided a consistent, automated system that minimized the need for live agents. The Voice Library gained valuable insights from Plum Voice's VoiceTrends analytics, identifying peak usage times, and successfully expanded their service into new markets including business and education.

The Voice Library

Al Brandano

Founder