LinkedIn
Youtube
X
Visit WebsiteA1 Comms Selects Lightico as their Digitalization Partner to Boost Sales & Customer Satisfaction
A1 Comms
Matthew Way
Head of Operations & Delivery
Lightico
Lightico’s mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now. In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.
Case Studies
Showing 24 Lightico Customer Success Stories
Insurance Agency Leverages Lightico to Slash Turnaround Times by 80%
Affordable Medicare Solutions
Ann Wilson
Agency Manager
Arrowhead BMW Switches to Lightico for 100% Secure and Streamlined eContracting and Document Collection
Arrowhead BMW
Kim Roland
Director of Finance
How Lightico helped BNP Paribas Personal Finance transform a typical service call into a visual sales experience
BNP Paribas
Dominique Thibaut
Director of French Market
Auto Lender Achieves 86% Faster Turnaround Time on Loan Servicing with Lightico
Byrider
Timothy Brown
Regional Collection Manager
Captive Auto Lender slashes eContracting time in half and achieves 99% eSignature completion rate with Lightico
Captive Auto
Tim Smith
Customer and Digital Interface Manager
Community Bank Achieves over 90% Completion Rate for New Accounts, Loan Waivers and More
City National Bank of Taylor
Erica Agundis
New Account Supervisor
First Bank Completes Banking Journeys 98% Faster With Digital Completion
First Bank
Chris Bailey
SVP & Chief Technology Officer
Streamlining First Direct’s Mortgage Journey
First direct
GSK Captures Voice of Customer and Consent in 8 Minutes Using Lightico
GlaxoSmithKline
Vincent Atalese
Manager of Operations
Global Lending Services Selects Lightico to Digitize Loan Originations Process
Global Lending Services
Dennis Morris
Chief Operating Officer
Gravity Lending Partners with Lightico To Launch Fully Digital Loan Originations
Gravity Lending
Brian Jones
Chief Executive Officer
Happy State Bank Leverages Lightico To Support Their Customers Through COVID-19
Happy State Bank
Mark G. Murray
Vice President
How Lightico helped HSBC improve Receivables Finance conversion rates by 300%
HSBC
Sean Loxham
Digital Lead
Leading Mobile Operator Increases ARPU and Boosts Net Sales with Lightico
Leading American Mobile Network
Leading American Mobile Network
VP Sales & Service
Revolutionizing Insurance Sales with Compliant Digital Journeys and Unrivaled Customer Experience
MetLife
Agnès Bruhat
Managing Director
NatWest has improved the efficiency of the process and Consent in which has led to a dramatic reduction in journey time from 27 days to 2 days in some instances
NatWest
Wendy Doughty
Everyday Banking Customer Services
NatWest partnered with Vizolution to transform their telephony mortgage journey
NatWest
How Lightico helped O2 improve customer retention by 20%, reduced drop offs by 31% and improved customer satisfaction by 27%
O2
Platinum Auto Finance Slashes its Time to Funding by 80% with Lightico
Platinum Auto Finance
Armando Hidalgo
Director of Servicing
The use of Lightico has transformed the journey drastically reducing its length eliminating the use of paper and increasing the number of applications that agents can process on a daily basis
Santander UK
Gustavo Santos
Head of Products, CRM and Digital
Helping Skipton achieve 600% Growth in remote customer advisory meetings
Skipton
Claire Davey
Director, Direct Distribution
How Lightico helped Three significantly increase their Net Promoter Score (NPS) and reduce customer churn
Three
Barry Shields
Head of Service Sales
Westlake Financial - Customer Case Study
Westlake Financial
Brian Renfro
CMO, SVP Collections
No matching case studies
