Case Study: Byrider achieves 86% faster loan servicing turnaround with Lightico

Auto Lender Achieves 86% Faster Turnaround Time on Loan Servicing with Lightico

Byrider’s finance company, CNAC, needed a faster, more reliable way to manage debt collections and collect required documents and signatures. Their email- and Google Forms-based process was slow, manual, and incomplete, leaving agents to chase customers for signatures and producing only a 60% amendment completion rate.

With Lightico’s digital completion platform, CNAC was able to send documents by email or text, collect eSignatures and uploads in a secure mobile or desktop session, and capture multiple signatures at once. The result was an 84% completion rate, an 86% faster turnaround time, and a drop in average TAT from 7 days to 1 day, while also improving customer and employee satisfaction and reducing operating costs.

Byrider

Timothy Brown

Regional Collection Manager