Case Study: Platinum Auto Finance Slashes Time to Funding with Lightico

Platinum Auto Finance Slashes its Time to Funding by 80% with Lightico

Platinum Auto Finance, a regional auto lender, needed a faster way to collect missing stipulations, signatures, driver’s licenses, and other required forms from dealerships and existing customers. Its outdated paper-based process using snail mail, email, faxes, printers, and scanners slowed funding and servicing, taking about a week and hurting both customer experience and operational efficiency. Lightico’s digital customer interaction platform was used to address this challenge.

With Lightico, Platinum Auto Finance enabled reps to send text-message links for customers to upload documents, complete mobile forms, and sign electronically on the spot. The result was an 80% faster time to funding, cutting deal time by 4 days and reducing funding from a week to about one day, while also making servicing more efficient and helping the company resolve customer requests immediately.

Platinum Auto Finance

Armando Hidalgo

Director of Servicing