Case Study: Global Lending Services achieves faster loan funding with Lightico

Global Lending Services Selects Lightico to Digitize Loan Originations Process

Global Lending Services (GLS), a South Carolina-based indirect auto lender, needed a faster way to collect missing stipulations and documents during loan origination. Its manual process required agents to repeatedly call customers and request items like driver’s licenses, proof of residency, and proof of income, which led to slow funding turnaround times, low completion rates, and reduced staff productivity. GLS turned to Lightico to help automate and accelerate the process.

Lightico integrated its digital platform with GLS’s loan origination system (LOS) to trigger text messages to customers when documents were missing, allowing them to quickly send photos of required items from their phones. The solution also supported agent-assisted follow-up when needed. With Lightico, GLS cut turnaround time by 50%, improved completion rates by 43%, and completed 73% of interactions within five minutes, helping speed funding and improve service quality.

Global Lending Services

Dennis Morris

Chief Operating Officer