Case Study: Happy State Bank boosts digital banking and remote customer service with Lightico

Happy State Bank Leverages Lightico To Support Their Customers Through COVID-19

Happy State Bank, a Texas-based regional bank, needed a way to keep serving customers during COVID-19 while branch lobbies were closed and many people were sheltering in place. The bank was already using Lightico’s mobile-first platform to speed up multi-party eSignatures and document collection for account openings, and it expanded use of the vendor’s digital customer interaction tools to support remote banking needs.

Using Lightico, Happy State Bank enabled customers to complete forms, upload documents, sign agreements, and request loan deferments from their smartphones, and even launched an SBA PPP platform in just three days. The results included 90% eSignature completion rates on account openings, 4x more customer interactions through digital channels, faster processing for loans and deferments, and over $159 million in PPP applications processed with more than $50 million funded.

Happy State Bank

Mark G. Murray

Vice President