Case Study: Captive Auto achieves 99% eSignature completion and faster eContracting with Lightico

Captive Auto Lender slashes eContracting time in half and achieves 99% eSignature completion rate with Lightico

Captive Auto, a leading captive auto lender, needed a faster, more mobile-friendly way to handle eContracting and lease assumptions. After using multiple eSignature tools for years, the company was still dealing with clunky dealer journeys, repeated signature steps across contract pages, and a paper-based lease assumption process that took three weeks. It turned to Lightico’s Digital Completion Platform to modernize these customer workflows.

With Lightico, Captive Auto implemented click-to-sign eContracting, digital lease assumptions, and supporting workflow features like customer consent, shared review, document requests, and multi-user eSignatures. The impact was significant: eContracting time was cut in half, median eSignature completion time dropped to just 4 minutes, 99% of eContract session requests were completed, and lease assumptions went from three weeks to four days. Lightico helped Captive Auto improve efficiency, compliance, and customer experience at scale.

Captive Auto

Tim Smith

Customer and Digital Interface Manager