Case Study: HSBC achieves 300% higher Receivables Finance conversion with Lightico

How Lightico helped HSBC improve Receivables Finance conversion rates by 300%

HSBC, one of the world’s largest banking and financial services organizations, needed to simplify a complex receivables finance onboarding journey. The process involved multiple touch points, document exchanges, and an unclear customer journey that took an average of 124 working days end to end, with CSAT at 58% and elevated dropout rates. HSBC worked with Lightico to improve this experience through its digital collaboration and e-signature capabilities.

Lightico implemented its live-sharing platform, branded for HSBC as “LinkScreen,” to let relationship managers display information, exchange documents, verify identity, and collect electronic signatures in a single remote interaction. The new journey reduced the average process from 124 days to 44 days, with the fastest journey completed in just 8 days, increased conversion rates by 300%, and improved customer satisfaction by 95%.

HSBC

Sean Loxham

Digital Lead