Concentrix Catalyst B2B Case Studies & Customer Successes

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Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. They combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

Case Studies

Showing 55 Concentrix Catalyst Customer Success Stories

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API-First Approach for a Transportation and Logistics Company

Athletic Apparel Kicks Retail Loyalty into High Gear

an automotive company boosts EV market share with Concentrix Catalyst

Client modernizes IVR banking and boosts containment with Concentrix Catalyst

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An e-commerce client operating across Southeast Asia boosts CSAT with Concentrix Catalyst’s AI translation

Electric Utility Provider boosts customer self-service and reduces advisor calls with Concentrix Catalyst IVR

a fintech startup company achieves regulatory compliance and scalable growth with Concentrix Catalyst

a Fortune 500 energy provider modernizes HR and improves employee self-service with Concentrix Catalyst

a Fortune 500 tech provider achieves 41% better AI answer accuracy with Concentrix Catalyst knowledge base automation

a global communications provider saves $3M with Concentrix Catalyst's data lake solutions

Global Communications Provider Saves $3 Million by Implementing a Data Lake

Global Convenience Store Launches Mobile Checkout to Reduce Shopper Friction

a global insurance broker and risk management firm screens 5,000 corporate clients for UBOs with Concentrix Catalyst

a global tech leader unifies its customer journey with Concentrix Catalyst

a global travel provider accelerates new hire readiness with Concentrix Catalyst

Cloud-Based Solution Enables Self-Service Analytics

a India-based Insurance Provider Achieves 33% Better Due Date Payments with Concentrix Catalyst

a major insurance leader improves readability and answer accuracy with Concentrix Catalyst agentic AI

International Agriculture Company Invents the Future of Farming

Concentrix Catalyst improved the app experience, shifting focus from just booking and purchasing tickets to engaging with customers

How Concentrix Catalyst is helping to reduce waste for one of the largest restaurant chains in the world

Manufacturer Unlocks the Power of Adobe Personalization

Mobile App Design Engages 2.5 Million Active Users Each Week

Automation Solution Cuts Testing Time from Days to Minutes

Reimagining Loyalty for a Media and Entertainment Giant

Human Centered Design Principles Create a Unified Patient Experience

a Latin American telecommunications leader scales collections automation with Concentrix Catalyst

Making Better Decisions with ML-Driven Inventory Management Tools

Construction Giant Engineers On-Time, On-Budget Cloud Project Management

a leading consumer packaged goods company achieves 9% sales growth with Concentrix Catalyst data-driven sales analytics

Doubling Membership for a Retail Customer Loyalty Program is in Fashion

a leading regional airline achieves $150M+ revenue potential with Concentrix Catalyst AI automation

a leading UK telecom achieves a 29% increase in cash collected with Concentrix Catalyst

a leading US real estate firm achieves $750K annual savings with Concentrix Catalyst's GCC

a leading vacation club brand boosts sales and connectivity with Concentrix Catalyst

Healthcare Company Develops an Interactive Sales Application

Unlocking Deep Insights to Improve Digital Experiences for a Software Company

A Major League Member Experience

a leading consumer packaged goods company modernizes CX measurement and boosts survey response rates with Concentrix Catalyst

MotoNovo Finance achieves 60% more digital payments with Concentrix Catalyst

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Workflow Optimization Automates Taxes for Telecom Giant

Online Global Travel Platform achieves higher CSAT with Concentrix Catalyst

an online travel services client boosts customer satisfaction with Concentrix Catalyst's glossary system and auto-highlighting

Premium Care Client achieves faster, more efficient operations with Concentrix Catalyst RPA and iPaaS

a retail and ecommerce company uncovers $175M in revenue gains with Concentrix Catalyst CX Journey Mapping

Concentrix Catalyst and Telstra partnered to develop a fully integrated mobile solution for a state housing department

a retail client transforms loyalty member experience with Concentrix Catalyst

Transurban achieves over 60% inquiry containment with Concentrix Catalyst conversational AI

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Mobile Clinical Research Solution Transforms UK Government Agency

WoodmenLife enhances customer experience with Concentrix IVR

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Credit Card Issuer Gains 26 Percent ROI With Automation Framework

Concentrix Catalyst worked with a provider of government housing to transform the way they deliver technology through custom mobile apps

Concentrix Catalyst worked with a large international airline to improve their customers' travel experience with a mobile app

Concentrix Catalyst delivered refreshed, user-centric apps for unique airport experiences that have improved user engagement and advocacy

Enterprise Legal Services Provider Revamps Salesforce Configuration

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