Case Study: a India-based Insurance Provider Achieves 33% Better Due Date Payments with Concentrix Catalyst

India-based Insurance Provider boosts collections 10% with Concentrix Catalyst

Concentrix Catalyst partnered with an India-based insurance provider facing declining customer persistence, rising policy surrenders, and high agent turnover. The client struggled to identify effective interventions to improve retention and secure its market position.

The solution involved implementing a comprehensive AI and machine learning strategy, including predictive payment and surrender prevention models, all enabled by modernizing the data infrastructure from legacy systems to a Customer Intelligence Platform. For this insurance provider, Concentrix Catalyst delivered a 33% improvement in due date payments, a 10% increase in overall collections, and 30% faster time to market.