Case Study: MotoNovo Finance achieves 60% more digital payments with Concentrix Catalyst

MotoNovo Finance boosts digital payments 60% with Concentrix Catalyst

MotoNovo Finance, a motor vehicle finance provider, sought a strategic partner to modernize its self-service customer portal. The existing platform had high operational costs, rigid infrastructure, and prevented meaningful customer insights, constraining the company's growth. They partnered with Concentrix Catalyst to design, build, and run a new, cost-effective finance portal solution.

Concentrix Catalyst assembled a multidisciplinary team to deliver a modern, scalable platform. The solution led to significant results, including a 200% increase in login-to-action, a 60% uplift in digital payment volumes processed via the app, and a 51% increase in settlements. This shift to self-service improved customer experience and allowed MotoNovo's operational teams to focus on more complex tasks.

MotoNovo Finance