Case Study: a global travel provider accelerates new hire readiness with Concentrix Catalyst

Global Travel Provider cuts training costs by 67% with Concentrix Catalyst

A global travel provider faced challenges with its lengthy six-week onboarding program for new hires, which delayed productivity and increased training costs. To address this, they partnered with Concentrix Catalyst to redesign the learning experience.

Concentrix Catalyst implemented a solution focused on essential skills, self-paced digital learning, and blended real-world scenarios. This reduced the training duration from six weeks to four. The results included a 10-day reduction in time-to-productivity, consistent SLA delivery throughout onboarding, and a 67% reduction in training costs.