Case Study: a major insurance leader improves readability and answer accuracy with Concentrix Catalyst agentic AI

Insurance Leader boosts answer accuracy by 12% with Concentrix Catalyst

A major insurance company faced challenges with its knowledge base content, which was human-readable but not optimized for its generative AI tools. This led to inconsistent information retrieval and reduced advisor efficiency. The company partnered with Concentrix Catalyst to implement an Agentic AI for Knowledge Management solution to bridge this gap.

Concentrix Catalyst deployed a human-in-the-loop agentic AI solution to refine and simplify the client's content for AI processing. This involved restructuring documents, improving metadata, and enhancing overall readability. The results included a two-grade improvement in readability scores and a 12% increase in correct responses from the AI system, leading to more accurate information retrieval and better user engagement.