WhosOn B2B Case Studies & Customer Successes

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WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages.

Case Studies

Showing 22 WhosOn Customer Success Stories

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Autonet Insurance reduces vetting time and cuts customer service calls with WhosOn

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Aviva achieves £1M+ annual cost savings and 25% contact shift to live chat with WhosOn

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Centerplate boosts sales and customer engagement with WhosOn

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Cosmetics Manufacturing Company achieves secure, compliant Mandarin live chat across 10 Chinese brand sites with WhosOn

Direct Response achieves higher conversions and real-time lead generation with WhosOn

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FTSE 100 multinational company achieves streamlined, faster service-desk support with WhosOn AI-powered operator bot

Fylde Borough Council achieves 69% reduction in enquiry costs and faster, more accessible responses with WhosOn Live Chat

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Hanley Economic Building Society achieves personalised, secure online customer engagement with WhosOn

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Huawei achieves a secure, multilingual European live chat rollout with WhosOn

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iYogi achieves 95% customer satisfaction and faster fault resolution with WhosOn

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John Smedley achieves 40% revenue growth with WhosOn live chat

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Multinational Financial Services Company achieves secure, identity-validated Middle East live chat with WhosOn

Multinational Pharmaceutical Company achieves secure, HIPAA-compliant multi-continent HCP chat rollout with WhosOn

No Limits achieves secure, accessible online support for young people with WhosOn

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OptiCare Managed Vision achieves secure, faster member support and higher agent productivity with WhosOn

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Schneider Electric achieves reduced call wait times and higher customer satisfaction with WhosOn

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ScottishPower achieves faster customer support and fewer user errors with WhosOn live chat

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Signet Jewellers achieves personalised online customer experiences and increased sales with WhosOn

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Tamworth Borough Council achieves 83% user satisfaction and reduced contact costs with WhosOn

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Vet Products Direct achieves increased online revenue and customer satisfaction with WhosOn live chat

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Womankind achieves accessible, secure online support for vulnerable women with WhosOn

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World Largest Automakers achieve unified in-app support and CRM integration with WhosOn

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