Case Study: iYogi achieves 95% customer satisfaction and faster fault resolution with WhosOn

iYogi - Customer Case Study

iYogi, a remote technical support provider serving 3 million customers across 11 countries with 4,000 tech experts and about 20,000 daily service requests, needed to reduce fault resolution times and expand modern contact methods to boost customer satisfaction and employee productivity.

Implementing the WhosOn digital engagement suite gave iYogi instant, multi-chat support without phone or email, automatic chat transcript syncing to CRM, and faster technician connectivity—driving fault resolution rates up to 86% and customer satisfaction to 95%.

iYogi