Case Study: No Limits achieves secure, accessible online support for young people with WhosOn

No Limits - Customer Case Study

No Limits is a Southampton and Hampshire charity offering confidential advice, counselling and advocacy to young people. To make support more approachable and familiar for its audience, the organisation needed a secure, accessible instant messaging channel that met strict safeguarding and privacy requirements.

After testing providers, No Limits implemented an on‑premises installation of WhosOn live chat with bespoke training, window design and reporting. The solution created a casual, trusted entry point, increased reach and accessibility, met all compliance needs, improved efficiency with tagged conversations and custom reports, and streamlined admin so staff can multitask while supporting more young people.

No Limits

Jess Sulzmann

Communications Officer