Case Study: Centerplate boosts sales and customer engagement with WhosOn

Centerplate - Customer Case Study

Centerplate, a major hospitality provider serving millions of guests across hundreds of venues, faced limited online contact options — a single generic contact form — which constrained engagement and conversion and made it hard to manage communications across multiple domains.

They replaced the form with WhosOn, an analytical, multi-user, multi-domain live chat solution that enabled real-time engagement, boosted sales and service levels, and provided detailed analytics on traffic, campaigns, SEO and visitor behaviour. The platform also supported monitoring across Centerplate’s Shared Service Centre, allowing the team to turn insights into action and drive ongoing performance improvements.

Centerplate

Amy Kirk

Sales & Marketing Executive