Case Study: Direct Response achieves higher conversions and real-time lead generation with WhosOn

Direct Response - Customer Case Study

Direct Response, one of the fastest-growing call centres in the UK with 800 operators across Europe, America and Africa, needed a cost-effective, sales-focused live chat solution that would drive conversions and double as a lead-generation tool.

They implemented WhosOn, a live chat that pinpoints and profiles visitors and proactively engages highly engaged prospects. With real-time identification, proactive chat invitations and easy systems integration, WhosOn boosted lead generation, improved customer responsiveness and experience, and delivered a significant return on investment.

Direct Response