82 Freshdesk Case Studies

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Read 82 Case Studies from real Freshdesk users sharing their business challenges and results after using Freshdesk software.

  • Texas based E learning company finds Freshdesk straight forward and easy to use
  • AIP Publishing improves the productivity of the Customer Experience and Order Processing team with Freshdesk
  • Freshdesk helps Alice deliver on its promise of customer success
  • aNewSpring uses Freshdesk to streamline multi channel support
  • Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute
  • AP Processing - Customer Case Study
  • Applian Technologies improves SLA compliance by 40% using Freshdesk
  • Freshdesk helped Astraware provide stellar customer support
  • Aviolinx - Customer Case Study
  • AWM Electrical delivers its ‘One Stop, One Solution’ Vision with Freshdesk
  • Axminster builds world-class support strategy with Freshdesk
  • UK Based Retail company impressed with Freshdesk's automation capability
  • Brandt improves 100% in ticket execution and efficiency using Freshdesk
  • Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process
  • Freshdesk helped Bridgestone set up an intuitive helpdesk
  • Bux uses Freshdesk to provide a global support
  • CashKaro improves productivity with Freshdesk
  • Centrium - Customer Case Study
  • Cloudbakers makes 99% of their customers happy using Freshdesk
  • Freshdesk helps Decathlon achieve 82% customer satisfaction rating
  • Deskforce - Customer Case Study
  • Dexion uses Freshdesk to Unify and Scale their Operations
  • DTI Management uses Freshdesk to collaborate internally and to support sellers better
  • Earth911 - Customer Case Study
  • Edinburgh Trams - Customer Case Study
  • Eztix's first call resolution is at 94% thanks to Freshdesk
  • Finsure ditches shared inboxes for Freshdesk and achieves a 94% SLA
  • Freshdesk saves G.M. Tour & Travel 85,000 man-hours
  • Gloucestershire County Council’s Business Service Centre improves quality of customer service with Freshdesk
  • Grofers elevates real-time customer experience for its users with Freshdesk
  • GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk
  • Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk
  • Hhp enjoys freedom with Freshdesk mobile apps
  • Hired wins customer love with Freshdesk
  • HolidayMe delivers game-changing customer experiences with Freshdesk
  • Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification
  • Irisoft - Customer Case Study
  • Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk
  • Kiewit achieves 93% CSAT with Freshdesk
  • Knowlarity - Customer Case Study
  • How Lesley University turned students into rockstar support agents
  • Freshdesk ensures effective resource utilization at LM IT with a three-tier support system
  • Look fabulous forever achieves 93% CSAT rating for inbound customer
  • M&C Saatchi - Customer Case Study
  • Macmillan Distribution (MDL) streamlines customer support using Freshdesk
  • MartialArtShop juggles well with multiple products across channels
  • Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk
  • NeCTAR Uses Kbase To Redefine User Experience
  • How Freshdesk helped Nebu setup an astute helpdesk
  • NIC ASIA Bank - Customer Case Study
  • Freshdesk Helps Northmill Deliver Best-in-class Customer Service
  • Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk
  • Open Study College finds a complete customer support solution in Freshdesk
  • Pearson refurbishes their customer service and boosts email support with freshdesk
  • PhonePe - Customer Case Study
  • Point Group enhances its customer service processes with Freshdesk
  • PosterGully uses Freshdesk to build customer relationships
  • Rang De expands customer support across multiple channels
  • Rediker Software delivers proactive customer service with Freshdesk and Cx MOMENTS
  • Ribbedtee achieved high CSAT with Freshdesk
  • Rightmove adopts Freshdesk to help enhance customer support
  • Rockstar Recipes - Customer Case Study
  • Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk
  • SACAP Delivers Seamless Student Journeys with Freshdesk
  • SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk
  • Sapcle - Customer Case Study
  • SB Wire’s resolution time has gone down by almost 50 % using Freshdesk
  • Scandinavian Design Center increased support efficiency with Freshdesk
  • SilverWiz supports 150,000 users across three products with Freshdesk
  • SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support
  • Stratoscale establishes a trusted customer support framework with Freshdesk
  • STF Turist improved efficiency and achieved higher customer satisfaction with Freshdesk
  • SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA
  • 100% SLAs? SysMech makes it possible with Freshdesk
  • Teleresult improves customer experience with Freshdesk
  • Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk
  • Tervis Tumbler Delivers Customer Delight with Freshdesk
  • How Thai Union Europe uses Freshdesk to streamline customer support
  • Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney
  • Voonik reduces customer query resolution time by 75% with Freshdesk
  • Wisby delivers seamless support international phone support with Freshdesk
  • WOW 24*7 provides Unparalleled customer support with Freshdesk

About Freshdesk

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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