Case Study: Rockstar Recipes achieves unified, self-service customer support with Freshdesk

Rockstar Recipes - Customer Case Study

Rockstar Recipes, founded in 2003, creates and sells downloadable guitar and piano courses and operates with a small team. They were hampered by a basic email ticketing system: changes took programming time they didn’t have, auto‑responses were mistaken for real replies, and the setup couldn’t support multiple products or their everyone‑on‑support approach, hurting the customer experience.

After trialing Freshdesk they centralized support on one platform with multi‑product/dedicated helpdesks, canned responses, a searchable knowledge base, community forums and Day Passes so the whole team can assist. The solution was quick to configure, increased self‑service and customer engagement, and delivered noticeably better, more efficient support—leaving the team much happier with their customer service.

Rockstar Recipes

Daniel Orr

Rockstar Recipes