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Visit WebsiteTexas based E learning company finds Freshdesk straight forward and easy to use
360training.com
Craig Douglas
Sr. Director of Operations
Freshdesk
Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
Case Studies
Showing 82 Freshdesk Customer Success Stories
AIP Publishing improves the productivity of the Customer Experience and Order Processing team with Freshdesk
AIP Publishing
Bernadette Garcia
Assistant Director, (CEOP)
Freshdesk helps Alice deliver on its promise of customer success
Alice
Omer Lahat
Chief Marketing Officer
aNewSpring uses Freshdesk to streamline multi channel support
aNewSpring
Stefan van den Tol
Service Manager
Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute
Ann Arbor T-shirt Company
Chantal Laurens
Vice President of Retail Operations
AP Processing - Customer Case Study
AP Processing
Paul White
Applian Technologies improves SLA compliance by 40% using Freshdesk
Applian Technologies
Debbie McCormick
Director of Technical Support Systems
Freshdesk helped Astraware provide stellar customer support
Astraware
Howard Tomlinson
Co-Founder
Aviolinx - Customer Case Study
Aviolinx
Alec Farquharson
Senior Account and Product Manager
AWM Electrical delivers its ‘One Stop, One Solution’ Vision with Freshdesk
AWM Electrical
Ross Walker
IT Development and Support
Axminster builds world-class support strategy with Freshdesk
Axminster
Damion Norcombe
Technology & Business Change Manager
UK Based Retail company impressed with Freshdesk's automation capability
Beyond Retail
Elliot Lees-Bell
Founder & MD
Brandt improves 100% in ticket execution and efficiency using Freshdesk
Brandt Companies
Robert Everett
Director of IT
Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process
Breakers Unlimited
Stuart Janda
Sales Team Leader
Freshdesk helped Bridgestone set up an intuitive helpdesk
BridgeStone
Christophe Tomborski
Back Office Manager
Bux uses Freshdesk to provide a global support
BUX
Yorick Naeff
Head of Client Operations
CashKaro improves productivity with Freshdesk
CashKaro.com
Qaisar Farooq
Operations & CRM Manager
Centrium - Customer Case Study
Centrium
Marcin Kurylak
Cloudbakers makes 99% of their customers happy using Freshdesk
Cloudbakers
Mitch Greenwald
Founder Managing Partner
Freshdesk helps Decathlon achieve 82% customer satisfaction rating
Decathlon Sports India
Vijoy Nair
User Happiness Lead
Deskforce - Customer Case Study
Deskforce
Nawaf Helou
Director of Customer Experience
Dexion uses Freshdesk to Unify and Scale their Operations
Dexion
Merrill Micu
IT Infrastructure Specialist
DTI Management uses Freshdesk to collaborate internally and to support sellers better
DTI Management
George Cremeans
Lead QA/Automation Engineer
Earth911 - Customer Case Study
Earth911
Trey Granger
Senior Waste Analyst
Edinburgh Trams - Customer Case Study
Edinburgh Trams
Hicham “Mitch” Tamraoui
Senior Customer Relations Officer
Eztix's first call resolution is at 94% thanks to Freshdesk
EzTix
Jeremy Mitchell
CEO
Finsure ditches shared inboxes for Freshdesk and achieves a 94% SLA
Finsure
Tristan Delany
IT Manager
Freshdesk saves G.M. Tour & Travel 85,000 man-hours
G.M. Tour & Travel
Narissara
Digital Marketing Manager
Gloucestershire County Council’s Business Service Centre improves quality of customer service with Freshdesk
Gloucestershire County Council
Allana Whelan
Customer Service Manager
Grofers elevates real-time customer experience for its users with Freshdesk
Grofers
Karan Priyanku Sarma
Associate Director
GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk
GrowersHouse.com
David Keith
Chief Technology Officer
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk
Hamleys
Vaughan Potter
Head of Customer Services
Hhp enjoys freedom with Freshdesk mobile apps
hhp
Anja D'Haenens
Customer Service
Hired wins customer love with Freshdesk
Hired
Bryce Young
User Operations Engineer
HolidayMe delivers game-changing customer experiences with Freshdesk
HolidayMe
Harshvardhan Yadav
Product Manager
Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification
HubOne
Nick Beaugeard
CEO and Founder
Irisoft - Customer Case Study
Irisoft
Jana Kalasova
IriSoft
Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk
Jamberry
James Crawford
Director of Support
Kiewit achieves 93% CSAT with Freshdesk
Kiewit
Tyler Nace
Engineering and Design Services Manager
Knowlarity - Customer Case Study
Knowlarity
Manoj
Knowlarity
How Lesley University turned students into rockstar support agents
Lesley University
Charles Cooper
Director
Freshdesk ensures effective resource utilization at LM IT with a three-tier support system
LM IT
Mile
Support Process Manager
Look fabulous forever achieves 93% CSAT rating for inbound customer
Look Fabulous Forever
Caroline Geraerts
Customer Service Manager
M&C Saatchi - Customer Case Study
M&C Saatchi
Adam Le Feuvre
Project Manager for M&C Saatchi’s Freshservice implementation
Macmillan Distribution (MDL) streamlines customer support using Freshdesk
Macmillan Distribution
Matthew Hogg
Director of Publisher and Customer Services
MartialArtShop juggles well with multiple products across channels
MartialArtShop
Martin Blakeway
Director
Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk
Meon Valley Travel
Colin Boddy
Corporate Director
NeCTAR Uses Kbase To Redefine User Experience
National eResearch Collaboration Tools and Resources
Wilfred Brimblecombe
Operations Manager
How Freshdesk helped Nebu setup an astute helpdesk
Nebu
Wouter Eijben
Chief Service Officer
NIC ASIA Bank - Customer Case Study
NIC ASIA Bank
Suman Thapa
Manager - Experience Enrichment
Freshdesk Helps Northmill Deliver Best-in-class Customer Service
Northmill
Simon Nilsson
Chief Customer Officer
Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk
Onlinefaxes.com
Mira Yardan
CEO
Open Study College finds a complete customer support solution in Freshdesk
Open Study College
Andy Hawthorne
Open Study College
Pearson refurbishes their customer service and boosts email support with freshdesk
Pearson Education
Matthijs Lok
Marketing Manager Online
PhonePe - Customer Case Study
PhonePe
Vishal Gupta
Head of Product
Point Group enhances its customer service processes with Freshdesk
Point Group
Craig Green
Functional Support Manager
PosterGully uses Freshdesk to build customer relationships
PosterGully.com
Bharat Sethi
PosterGully
Rang De expands customer support across multiple channels
Rang De
Ramakrishna NK
CEO
Rediker Software delivers proactive customer service with Freshdesk and Cx MOMENTS
Rediker Software
John Daigle
Head of Technical Support Operations
Ribbedtee achieved high CSAT with Freshdesk
Ribbedtee
Mikel Schwarz
Co-Founder
Rightmove adopts Freshdesk to help enhance customer support
Rightmove
David Cray
Head of Customer Experience and Product Development
Rockstar Recipes - Customer Case Study
Rockstar Recipes
Daniel Orr
Rockstar Recipes
Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk
Saavn
Esha Savla
Head of Audience Experience
SACAP Delivers Seamless Student Journeys with Freshdesk
SACAP
Karina Coetzee
Business Process Manager
SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk
Sage Publications
Graeme Doswell
Head of Business Solutions and System Operations
Sapcle - Customer Case Study
Sapcle
Ramesh Srinivasan
Sr. Executive
SB Wire’s resolution time has gone down by almost 50 % using Freshdesk
SB Wire
Daniel Jones
SB Wire
Scandinavian Design Center increased support efficiency with Freshdesk
Scandinavian Design Center
Jörgen Bödmar
Founder & CEO
SilverWiz supports 150,000 users across three products with Freshdesk
SilverWiz
Iliya Yordanov
Co-Founder
SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support
SmartBuyGlasses
Daisy Wei
Customer Service Department Manager
Stratoscale establishes a trusted customer support framework with Freshdesk
Stratoscale
Ami Zvieli
Director of Technical Support & Customer Success
STF Turist improved efficiency and achieved higher customer satisfaction with Freshdesk
Svenska Turistföreningen
Magnus Krantz
Head of Business Support
SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA
Synaq
Floyd Derry
Technical Operations Manager
100% SLAs? SysMech makes it possible with Freshdesk
SysMech
Garry Wise
Head of Customer Support
Teleresult improves customer experience with Freshdesk
Teleresult
Alex Nadeau
Senior Client Manager
Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk
Teletrac Navman
Garth Cloete
Enterprise Support Manager
Tervis Tumbler Delivers Customer Delight with Freshdesk
Tervis Tumbler
Andrew Miller
IT Director
How Thai Union Europe uses Freshdesk to streamline customer support
Thai Union Europe
Romain Deguitre
Service Desk Manager
Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney
University of Sydney
Alex Seng
Business Systems Analyst
Voonik reduces customer query resolution time by 75% with Freshdesk
Voonik.com
Jiaullah
QA Engineer
Wisby delivers seamless support international phone support with Freshdesk
Wisby
Huzefa Motorwala
Wisby
WOW 24*7 provides Unparalleled customer support with Freshdesk
WOW 24*7
Maya Momotok
CEO
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