Case Study: Irisoft achieves faster, multi-language, multi-channel customer support with Freshdesk

Irisoft - Customer Case Study

Irisoft is a Slovakia-based software company that builds CMS and custom e-commerce systems and provides services like code audits to roughly 2,500 mostly small-business clients across Europe and beyond. As the company grew, its support team fielded about 50 calls and 150 emails daily and struggled to manage increasing requests from social channels, multiple products and languages, late-payment inquiries, content/SEO help, and the need for advanced search, reporting and spam controls.

They adopted Freshdesk, which met their checklist—multi-channel, multi-product, multi-language and mobile support—allowing the team to deliver faster, more consistent support. Multi-language and multi-product handling especially impressed customers, while frequent updates and responsive Freshdesk development helped Irisoft iterate quickly and improve overall customer satisfaction.

Irisoft

Jana Kalasova

IriSoft