Case Study: Wisby achieves seamless international phone support with Freshdesk

Wisby delivers seamless support international phone support with Freshdesk

Wisby is a UK‑based services company supporting telemedicine, eCommerce and mCommerce with over 300 staff across Croydon, India, Australia and New Zealand. The support team struggled with decentralized communication—managing email in Outlook and using traditional VoIP—plus a single UK number for global patients, slow multi‑day phone/IVR setups, frequent misdials, and missed callbacks due to international charges.

After switching to Freshdesk, Wisby centralized email and voice with browser‑based calling, IVR setup and call recording, and can now provision call centers in minutes instead of days. Agents answer calls from anywhere with internet, use local numbers so patients can return calls without international fees, and avoid misdials with an integrated dialer—delivering seamless international phone support and noticeably faster, more efficient customer service.

Wisby

Huzefa Motorwala

Wisby