Case Study: RibbedTee achieves high CSAT with Freshdesk

Ribbedtee achieved high CSAT with Freshdesk

RibbedTee is a US e‑commerce brand (founded 2008) that makes better-fitting men’s undershirts. As the business and channels grew (100+ tickets/day across four channels), handling support became tedious: product‑specific inboxes multiplied, agents duplicated replies or lost messages, and response quality — and CSAT risk — suffered.

Moving to Freshdesk let RibbedTee set up inboxes, automations and brand‑specific canned responses in minutes without tricky keycodes, while preventing agent collisions. The result was faster, more consistent support, higher customer satisfaction and a smaller, more efficient team focused on customer happiness.

Ribbedtee

Mikel Schwarz

Co-Founder