Case Study: SilverWiz streamlines multi-product support for 150,000 users with Freshdesk

SilverWiz supports 150,000 users across three products with Freshdesk

SilverWiz, a US software company best known for the MoneyWiz finance app, supports about 150,000 users across three products but struggled to manage incoming email, Twitter and Facebook requests. Their previous helpdesk, Zendesk, made multi‑product support and forum thread tracking cumbersome, creating inefficiencies for a small support team.

They migrated to Freshdesk—an easy setup that let them run dedicated portals for each product, save ticket filters as views, and host intuitive community forums for feature requests and bug reports. The result was streamlined, more productive support, clearer product‑specific workflows and an engaged user community whose voted ideas now help shape the product roadmap.

SilverWiz

Iliya Yordanov

Co-Founder