Case Study: WOW 24-7 achieves unified, scalable customer support with Freshdesk

WOW 24*7 provides Unparalleled customer support with Freshdesk

WOW24-7 is a Kiev-based outsourcing provider offering services like telemarketing, virtual assistants and B2B calling. With 11 agents handling 15,000+ tickets per month and 70+ chat conversations per agent, the team struggled with multiple siloed tools and needed a single, scalable system to manage client information and ticketing.

They implemented Freshdesk as a unified, easy-to-set-up helpdesk, consolidating chat, email, phone and social channels into one dashboard. The built-in chat converts conversations to tickets and captures contact data, improving lead capture, tasking and response times; implementation was smooth and affordable, and WOW24-7 is expanding use of the Freshsuite to further scale support.

WOW 24*7

Maya Momotok

CEO