Transcom addresses planning, forecasting and scheduling challenges for 20,000 agents and back-office employees with Aspect Workforce Management
Transcom
Michael Tobias
Business Support Manager
B2B Case Studies Featuring Transcom as the Customer
Explore case studies featuring Transcom as the customer — learn how vendors and partners helped Transcom solve real business challenges.
Case Studies
Showing 12 Success Stories about Software and Services used by Transcom
Customer experience specialists apply OpenTextTM Qfiniti to improve quality monitoring and meet stringent compliance quotas
Transcom
Steven Halfpenny
Head of Global IT Delivery
Transcom Injects Scale + Innovation Into BPO Offerings
Transcom
Sytze Koopmans
Chief Technical Officer
Cloud-based Analytics Provide Both Centralization and Specialization
Transcom
Andras Bacsa
Global IT Director - Contact Center Applications
Transcom - Customer Case Study
How a tailored onboarding helped strengthen Transcom’s recruitment
Transcom
Christa Buss
Global Head of Recruitment
Transcom Accelerates Their Data Journey
Transcom
Stefan Berg
Chief Technology Officer
How Transcom Reduced Cost-per-Hire by 73%
Transcom
Jun Abo
Vice President of Talent Acquisition
How Transcom uses automation for an effortless agent experience
Transcom
Jakob Westgren
Head of Agent Experience
Transcom Delivering world-class customer service with insightful data from BigQuery and Looker
Transcom
Stefan Berg
Chief Technology Officer
Streamlining employee onboarding for cybersecurity initiatives
Transcom
Steven Halfpenny
SVP – Global Core IT Services
Transcom Delivering world-class customer service with insightful data from BigQuery and Looker
Transcom
Stefan Berg
Chief Technology Officer
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