Case Study: Transcom achieves faster time-to-hire and a 96% fill rate with Recruitee

How a tailored onboarding helped strengthen Transcom’s recruitment

Transcom, a multinational customer service provider operating across Europe, the Philippines and North America, needed to standardize and modernize hiring across its many offices. The recruitment team wanted to move off spreadsheets and temp-agency reliance, make hiring more proactive and transparent, and free recruiters from administrative tasks so they could focus on sourcing and candidate engagement.

Transcom established recruitment hubs, hired dedicated recruiters and adopted social sourcing, then selected Recruitee for its flexible, user-friendly ATS. A tailored Recruitee onboarding rolled out across 28 European locations in eight weeks (including training, career-site integration and GDPR support), which reduced time-to-hire, boosted recruiter efficiency and helped lift annual fill rate from 84% to 96% in 2019 while streamlining the experience for recruiters and candidates.

Transcom

Christa Buss

Global Head of Recruitment