Case Study: Transcom achieves 70% faster sales research with Devoteam's Gen AI and Google Workspace

Transcom slashes sales research time by 70% with Devoteam

Transcom, a global business process outsourcing leader, sought to build upon its decade-long partnership with Google to drive innovation through Generative AI. Their primary challenge was finding an expert partner, not just for technical implementation but to co-pilot a human-centric AI strategy that would empower rather than replace employees. They turned to their vendor, Devoteam, for its elite Google expertise.

Devoteam's solution involved democratizing Gen AI by integrating it seamlessly into tools employees used daily, such as Google Workspace with Gemini. This human-centric approach focused on using AI for research and inspiration. As a result, Transcom slashed sales research time by 70%, radically accelerated employee training, and enhanced proficiency. The partnership with Devoteam successfully transformed internal processes for greater efficiency.

Transcom