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Medallia Concierge is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty.
Medallia Concierge B2B Case Studies & Customer Successes
Case Studies
Showing 27 Medallia Concierge Customer Success Stories
Affinity Chiropractic modernizes the patient experience and slashes monthly costs with Medallia Concierge
Affinity Chiropractic
Jane Bigby
Founder
Aliso Viejo Country Club achieves faster member communication and increased engagement with Medallia Concierge
Aliso Viejo Country Club
Nicole Hensley
Membership Director
Burgeon Beer Company achieves a 40% response rate and boosts sales with Medallia Concierge
Burgeon Beer Company
Matthew Zirpolo
Co-Founder/President
Chronic Ink achieves faster appointment confirmations and greater staff efficiency with Medallia Concierge
Chronic Ink
Justin Rejano
General Manager
Cosmopolitan of Las Vegas achieves 39% higher guest spend and significant satisfaction gains with Medallia Concierge (Rose the Chatbot)
Cosmopolitan of Las Vegas
Mamie Peers
Vice President, Digital Marketing
Great Wolf Resorts achieves improved family experiences and 20% higher on-property spend with Medallia Concierge
Great Wolf Resorts
Alex Ragazzo
Manager of CX
Hilton Grand Vacations achieves 25% reduction in call volume and 15% boost in guest satisfaction with Medallia Concierge
Hilton Grand Vacations
Mitch Milner
Director of Guest Services
Nonprofit Human-I-T boosts efficiency and serves 4x more households with Medallia Concierge
human-I-T
AJ Middleton
Senior Program Manager
Hyatt Regency Minneapolis achieves faster check-ins and 100% guest request response with Medallia Concierge
Hyatt
Barbara Thomas
Front Desk
InterContinental Cleveland achieves streamlined guest services and higher guest satisfaction with Medallia Concierge
InterContinental Cleveland
Roland Ivy
PBX/Instant Service Manager
Kampgrounds of America achieves higher NPS and better reviews with Medallia Concierge
Kampgrounds of America
Aaron Williamson
General Manager
Kampgrounds of America achieves streamlined, automated guest messaging and operational efficiency with Medallia Concierge
Kampgrounds of America
Cole Reinhardt
Kampgrounds of America
La Cantera Resort & Spa achieves record guest satisfaction and increased on-site revenue with Medallia Concierge
La Cantera Resort and Spa
Chris Nelbach
Director of Revenue
Luxury Coastal Vacations achieves streamlined storm alerts and boosted guest satisfaction with Medallia Concierge
Luxury Coastal Vacations
Kenzie Garden
Marketing Specialist
Manchester Grand Hyatt achieves faster, more reliable internal staff communication with Medallia Concierge
Manchester Grand Hyatt
Jenni Salisbury
Colleague Experience Director
MarBrisa Carlsbad Resort achieves 25% call volume reduction and 15% guest satisfaction boost with Medallia Concierge
MarBrisa Carlsbad Resort
Mitch Milner
Director of Guest Services
MGM Resorts achieves a 12‑point front‑desk NPS lift and 30% contactless check‑in adoption with Medallia Concierge
MGM Resorts
Anders Tylman-Mikiewicz
Chief Product Officer
North Central Health Care boosts candidate response rates and streamlines recruitment with Medallia Concierge
North Central Healthcare
Bo Johnson
HR Generalist
Real Star Property Management saves $985K and protects tenants during the 2021 Texas power crisis with Medallia Concierge
Real Star Property Management
Isaac Schlabach
Co-Owner
Ross & Pines LLC achieves faster case progress and improved client communication with Medallia Concierge
Ross & Pines LLC
Noah Pines
Partner
Signature Flight Support achieves faster response times and happier customers with Medallia Concierge
Signature Flight Support
Matt Long
Station Manager
SLS Las Vegas achieves higher guest satisfaction and loyalty with Medallia Concierge
SLS Las Vegas
Michelle Huntzinger
Vice President of Hotel Operations
Talbott Hotel Taps into Text Messaging to Drive Incremental Revenue
Talbott Hotel
Shane Prince
Director of Rooms
Texas A&M Hotel & Conference Center achieves higher guest satisfaction and faster service with Medallia Concierge
Texas A&M Hotel & Conference Center
Tiaan Homann
Director of Rooms
The Hotel at Auburn University achieves a near-contactless, more efficient guest experience with Medallia Concierge
The Hotel at Auburn University
Johnston McCutcheon
Front Office Manager
VetnCare achieves 50% call-volume reduction and streamlined curbside service with Medallia Concierge
VetnCare
Brian Cuda
Chief Operations Officer
Weight Watchers Las Vegas achieves improved member retention and engagement with Medallia Concierge
Weight Watchers
Heather Avila
Chief Operating Officer
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