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Visit WebsiteAffinity Chiropractic Modernizes the Patient Experience with Intelligent Messaging
Affinity Chiropractic
Jane Bigby
Founder
Medallia Concierge
Medallia Concierge is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty.
Case Studies
Showing 27 Medallia Concierge Customer Success Stories
How Aliso Viejo Country Club Improved Member Communication with Text Messaging
Aliso Viejo Country Club
Nicole Hensley
Membership Director
Burgeon Beer Company Increases Customer Engagement and Boosts Sales with Text Messaging
Burgeon Beer Company
Matthew Zirpolo
Co-Founder/President
Chronic Ink - Customer Case Study
Chronic Ink
Justin Rejano
General Manager
The Cosmopolitan Las Vegas Elevates Guest Experiences with Rose the Chatbot
Cosmopolitan of Las Vegas
Mamie Peers
Vice President, Digital Marketing
Great Wolf Resorts Improves Family Experiences & Increases On-Property Spend with Messaging
Great Wolf Resorts
Alex Ragazzo
Manager of CX
Hilton Grand Vacations - Customer Case Study
Hilton Grand Vacations
Mitch Milner
Director of Guest Services
Human-I-T Uses Messaging to Increase Efficiency & Serve More Customers
human-I-T
AJ Middleton
Senior Program Manager
Hyatt - Customer Case Study
Hyatt
Barbara Thomas
Front Desk
InterContinental Cleveland Integrates Text Messaging to Streamline Guest Services
InterContinental Cleveland
Roland Ivy
PBX/Instant Service Manager
Nashville KOA Boosts NPS Scores and Positive Reviews with Real-time Messaging
Kampgrounds of America
Aaron Williamson
General Manager
Kampgrounds of America Doubles Down on Messaging to Enhance Guest Experience
Kampgrounds of America
Cole Reinhardt
Kampgrounds of America
La Cantera Resort Achieves Highest Guest Satisfaction Scores with Messaging
La Cantera Resort and Spa
Chris Nelbach
Director of Revenue
Luxury Coastal Vacations Uses Messaging to Give Guests a Personal Touch
Luxury Coastal Vacations
Kenzie Garden
Marketing Specialist
Manchester Grand Hyatt Improves Internal Staff Communication with Text Messaging
Manchester Grand Hyatt
Jenni Salisbury
Colleague Experience Director
MarBrisa Carlsbad Resort Boost Guest Satisfaction with SMS Text Messaging
MarBrisa Carlsbad Resort
Mitch Milner
Director of Guest Services
MGM Resorts - Customer Case Study
MGM Resorts
Anders Tylman-Mikiewicz
Chief Product Officer
North Central Healthcare Improves Staff Recruitment with Text Messaging
North Central Healthcare
Bo Johnson
HR Generalist
Real Star Property Management Turned to Real-Time Messaging During the 2021 Texas Power Crisis
Real Star Property Management
Isaac Schlabach
Co-Owner
Law Firm Ross & Pines Utilizes Text Messaging to Improve Client Communication
Ross & Pines LLC
Noah Pines
Partner
Signature Flight Support - Customer Case Study
Signature Flight Support
Matt Long
Station Manager
SAHARA Las Vegas Improves Guest Satisfaction & Loyalty with Mid-Stay Engagemen
SLS Las Vegas
Michelle Huntzinger
Vice President of Hotel Operations
Talbott Hotel Taps into Text Messaging to Drive Incremental Revenue
Talbott Hotel
Shane Prince
Director of Rooms
Texas A&M Hotel & Conference Center Improves Staff Efficiency & Reduces Calls with Messaging
Texas A&M Hotel & Conference Center
Tiaan Homann
Director of Rooms
Innovative Hotel Uses Real-Time Messaging Platform to Design a Near Contactless Guest Experience
The Hotel at Auburn University
Johnston McCutcheon
Front Office Manager
VetnCare Uses Intelligent Two-Way Text Messaging to Handle Spiking Call Volume
VetnCare
Brian Cuda
Chief Operations Officer
Weight Watchers Las Vegas Improves Member Retention with Text Messaging
Weight Watchers
Heather Avila
Chief Operating Officer
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