Case Study: Ross & Pines LLC achieves faster case progress and improved client communication with Medallia Concierge

Law Firm Ross & Pines Utilizes Text Messaging to Improve Client Communication

Ross & Pines LLC, an Atlanta-based law firm, needed a more client-friendly, efficient way to communicate—particularly with clients who don’t use email. They turned to Medallia Concierge, deploying its Zingle text-messaging solution to enable texting through the firm’s existing phone number and promote texting on their website.

Medallia Concierge implemented Zingle so staff could send appointment reminders, directions, court location info, collect accident photos and case details, and answer client questions with shared access to conversations. The result was reduced phone calls, measurable time savings, improved client responsiveness, avoided duplication of effort, and faster case progress thanks to team-wide visibility and archived message history.

Ross & Pines LLC

Noah Pines

Partner