Case Study: Signature Flight Support achieves faster response times and happier customers with Medallia Concierge

Signature Flight Support - Customer Case Study

Signature Flight Support, the world’s largest network of Fixed Base Operators with more than 200 locations, needed a better way to communicate with customers and automate routine service requests. Station manager Matt Long had tried another texting system that lacked automation and mobile capabilities, so Signature Flight Support turned to Medallia Concierge’s messaging platform and mobile app to provide real‑time notifications and remote response capabilities.

Medallia Concierge implemented a texting solution at point‑of‑sale terminals so customers can request refueling, hangar moves and other services by text, while managers receive notifications and respond from any device. The deployment produced faster response times, improved customer satisfaction, and consistent ability to handle communications on the go—delivering the faster, more automated service Signature Flight Support sought.

Signature Flight Support

Matt Long

Station Manager