Case Study: Aliso Viejo Country Club achieves faster member communication and increased engagement with Medallia Concierge

How Aliso Viejo Country Club Improved Member Communication with Text Messaging

Aliso Viejo Country Club, Orange County’s newest private club, wanted a faster, more convenient channel to deliver personalized service and boost member engagement. To reach members who ignore calls or emails, the Club chose Medallia Concierge’s text‑messaging solution to handle announcements, customer service, promotions and member outreach.

Medallia Concierge provided an easy‑to‑use, automated texting platform that the Club used for welcome messages, event RSVPs and on‑demand member support (promoted via business cards and staff). As a result, Aliso Viejo Country Club saw quicker member responses, increased event RSVPs, and higher engagement from prospective members who had ignored email — improving service efficiency, communication management and staff productivity.

Aliso Viejo Country Club

Nicole Hensley

Membership Director